Backorder Management & Fulfillment

Back-issue and collateral fulfillment requires consistent attention to detail. With a direct-to-consumer, Wolff/SMG pays attention to the details and understands the importance that all orders are fulfilled correctly, efficiently, and in a way that is visually pleasing to the end recipient. To the customer, we are you! Our careful picking and packing ensures that the right items are shipped and that there will be no damage, with all products arriving looking as good as they did when they left the fulfillment center.

Unlike others, Wolff/SMG’ backorder management process offers a choice of shipping and packaging materials, so you have extra freedom and control to ensure your products look exactly how you’d imagine upon arrival. Wolff/SMG’s choices for destination-delivered back-issue and collateral orders include:

• ▪ Box packaging for multiple items
• ▪ Gaylord packaging for very large quantity shipments
• ▪ Individual wrapping for archival issues
• ▪ Single boxing
• ▪ Special arrangements
• ▪ Stayflat, poly, paper, bubble, and Earth-friendly mailers

With years of experience and hundreds of satisfied customers, we take pride in the outstanding execution and value we provide in the areas of back order management and fulfillment services. What’s more, you can rest assured your orders will be packed by skilled professionals who specialize in fulfillment. For 99% of businesses, this will be both faster and cheaper than trying to do your own e-commerce or online order fulfillment services in-house. Wolff/SMG offers the technology, resources, experience, people, process, and passion to best serve your business.

For 99% of businesses, partnering with Wolff/SMG will be both faster and cheaper than trying to do your own order fulfillment in-house. Plus, we take care of all of your kitting requirements. In successful Back-issue & Collateral programs, it is critical that multiple items assembled into a kit are well-packed to eliminate damage in transit. Wolff/SMG has produced thousands of kits and knows what to do to be sure your kitted items are perfectly delivered. And, as with all of our services, you have a dedicated point person to assist with program execution, so there’s always someone ready, willing, and accountable for the details of your collateral requirements.

Wolff/SMG proudly offers scalable operations, from just a few to thousands of products, containing anywhere from several to several hundred components. Wolff/SMG sweats the details and makes sure all aspects of the order are perfect because, where others see picky details, we see factors that directly correlate to customers’ perception of your brand.

By taking advantage of outsourcing your online order fulfillment services, you get a flexible partner, space, and resources that can scale with you as you grow. You no longer have to worry about shelf space, inventory, or, worse yet, being stuck with a lease for an expensive space you can’t staff and might not need. Our in house order fulfillment services are unrivaled in the industry, with our order fulfillment experts constantly looking to go above and beyond for our clients.

Our position as one of the country’s few certified USPS Business Alliance Partners helps ensure you’re getting the best possible delivery service while saving money and avoiding hassles. Given the high volume of mail we move on a regular basis, we’re able to provide significant postal service discounts to our customers.

Not only do you receive a great rate, we also provide proactive notices of upcoming regulation changes & rate increases, fast turnaround on postal classification rulings or questions, and expert help addressing any issues or concerns - including international shipping. In fact, Wolff/SMG is a post office with a USPS postmaster on site daily - mail is accepted by USPS from our docks, loaded into USPS trucks, and immediately entered in the USPS mail system. No delays, no consolidators, no aggregators - Wolff/SMG handles it all!

Wolff/SMG has an in-house backorder management customer service team and call center staffed with live operators who facilitate inbound & outbound email, live chat, and inbound mail, ensuring each customer experience is individually handled. We know that as your resource to the customer, we are you, and we are focused on delivering excellence in customer service every time.

Wolff/SMG is equipped with fiber technology connectivity, experienced staff, back up systems, databases to deliver answers to customer questions with no callbacks, inventory reports to eliminate “out of stock” issues, and access to items on-site for physical review any issues with the customer. Simply put, Wolff/SMG sweats the details, presenting billing details of individuals’ activities and charges that are clear and complete.

Wolff/SMG also understands that when a customer has an emergency and reaches out, they want a fast answer that is complete and actually solves their problem. With the people, technology, data access, and passion for customer service excellence, Wolff/SMG staff deliver quality service each and every time.

If orders are to be entered, credit cards or check payments processed, Wolff/SMG handles it all with zero customer confusion and no need for a call back. Truly on call - Wolff/SMG does it all!